Best Business Women Awards
October, 2016. By: Fairy Godmother
We are proud to announce that Charlene from Especially for You Parties has been short listed as a finalist for the 2016 Business Women Awards in the Best Business Woman working with children and families category! If anyone is thinking of entering an award, you will find it is time consuming but it is a great way to evaluate your business and achievements as well as assessing what makes you better than your competitors and what you need to do in the future to improve and grow your business.
We have worked really hard over the last few years to ensure that we provide a seamless experience from booking to completion and beyond and it is great to now that our hard work has been recognised.
Our colourful, fun websites have been designed to be user friendly, appealing to both parents and their children. They showcase the parties we can offer and the areas we cover. Contact can be made on line or by phone and having received the initial enquiry we then send a PDF to give full details of exactly what happens on the Party Day as well as answers to frequently asked questions. After filling out the booking form, we check the entertainer’s availability and then the deposit can either be made by direct bank transfer or over the phone. We provide all clients with free customisable party invites, which includes a picture of the birthday child and matching princess certificates. The parent can then email these to party guests or alternatively we offer a print and post service for a small fee. We try and help parents by providing details of halls and cake makers near to their chosen party venue.
All our entertainers come from a professionally trained performance background and we send a website link so the parent can find out more details about the entertainer likely to be hosting their party. The entertainer will contact the parent the week of the party to check the address, answer any last minute questions and to see if there are any special requests. After the party we email to make sure that everything went well and to see if there was anything that could be done to improve any part of the process.
We email after every party and event to make sure things went to plan and to find out if there was anything we could have done to improve our service. We know we are not perfect but we strive to learn to make things better. We did have one complaint that the entertainer was a bit scruffy so now all entertainers must send a photo of themselves in costume before they start the party. Our only problem is that sometimes things happen that are outside of our control and you wouldn’t believe the distance both figuratively and actually we go to try and make things right. When Scott first joined EFY he booked a party in Plymouth [ thinking it was Portsmouth] and because the parent had sent out invitations, Charlene traveled there and stayed overnight just not to let her down.
We have so many lovely testimonials. I think we must be getting it right! We have over 140 Five star reviews on Facebook and probably as many on our website. However we are not resting on our laurels we will continue to strive to improve and promote our brand so that every aspect of the party is 5 star from start to finish. We hope our company and entertainers will be renown amongst our competitors for providing great customer service and fabulous entertainers. #Award winning princess company #bbwa2016